Privacy Policy
Roaming Skies Travel (“Roaming Skies”, “we”, “us”, “our”) respects your privacy and is committed to protecting the personal information entrusted to us by our clients, prospective travellers, website visitors, business partners and other individuals who interact with our services.
This Privacy Policy explains how we collect, use, store, disclose, protect and otherwise process personal information when you:
– Visit our website;
– Submit a travel enquiry;
– Request a quotation;
– Make or manage a booking;
– Travel with us;
– Communicate with our team;
– Subscribe to our newsletter;
– Interact with our social media platforms;
– Participate in our promotions or marketing campaigns;
– Contact us by telephone, email, WhatsApp or other communication channels; or
– Otherwise engage with Roaming Skies Travel.
This Privacy Policy should be read together with our Terms & Conditions, Booking Conditions, Cookie Policy and any other applicable notices provided to you.
By using our website or voluntarily providing personal information to us, you acknowledge that you have had an opportunity to read this Privacy Policy.
1. WHO WE ARE
Roaming Skies Travel is a Tanzania-based travel and tour company providing safari, trekking, cultural, beach, honeymoon, photography, transportation and other travel-related services.
For privacy purposes, Roaming Skies Travel is responsible for determining how and why personal information is processed in connection with our services, subject to applicable law.
Our contact details
Roaming Skies Travel
Kilimanjaro Moshi, Tanzania
Telephone: +255 748 477 444
Email: info@roamingskies.co.tz
Website: www.roamingskiestravel.co.tz
Instagram / Facebook / TikTok: @roamingskiestravel
For privacy-related questions or requests, please contact us using the email address above.
2. OUR COMMITMENT TO PRIVACY
Your guide will make regular stops for photography, hydration and interpretation of Kilimanjaro’s ecology.
We recognize that travel arrangements require clients to share information that can be personal and, in some circumstances, sensitive.
For example, arranging an international safari may require us to process:
– Full names;
– Passport information;
– Nationality;
– Date of birth;
– Flight details;
– Emergency contacts;
– Accommodation requirements;
– Dietary requirements;
– Mobility requirements;
– Medical information relevant to travel or activities;
– Payment information;
– Travel preferences.
We only seek to collect and use information that is reasonably necessary for legitimate business, contractual, legal, safety, operational or communication purposes.
We do not sell your personal information as a commercial product.
3. WHAT IS PERSONAL INFORMATION?
“Personal Information” means information relating to an identified or identifiable individual.
Depending on your interaction with Roaming Skies, this may include information such as your name, contact details, identification information, travel information or other information that can reasonably be associated with you.
Information that has been anonymized so that it can no longer reasonably identify an individual may be treated as non-personal information to the extent permitted by applicable law.
4. INFORMATION WE MAY COLLECT
“Personal Information” means information relating to an identified or identifiable individual.
Depending on your interaction with Roaming Skies, this may include information such as your name, contact details, identification information, travel information or other information that can reasonably be associated with you.
Information that has been anonymized so that it can no longer reasonably identify an individual may be treated as non-personal information to the extent permitted by applicable law.
We may collect different categories of personal information depending on how you interact with us.
4.1 Identity InformationThis may include:
– First name;
– Middle name;
– Surname;
– Preferred name;
– Date of birth;
– Gender where required for travel arrangements;
– Nationality;
– Passport number;
– Passport issue and expiry dates;
– National identification information where necessary;
– Visa information where relevant.
4.2 Contact Information
This may include:
– Email address;
– Telephone number;
– WhatsApp number;
– Residential or postal address;
– Country of residence;
– Emergency contact details;
– Preferred communication method.
4.3 Travel Information
To arrange your journey, we may collect:
– Travel dates;
– Arrival and departure details;
– Flight numbers;
– Airline information;
– Accommodation preferences;
– Safari preferences;
– Room preferences;
– Activity preferences;
– Dietary requirements;
– Special occasions;
– Honeymoon or anniversary information;
– Trekking requirements;
– Transport requirements;
– Travel companions;
– Emergency arrangements.
4.4 Health and Special-Requirement Information
Some travel experiences require us to know information relevant to your safety.
Where necessary and legally permitted, this may include information concerning:
– Medical conditions relevant to travel;
– Allergies;
– Dietary restrictions;
– Mobility limitations;
– Physical limitations;
– Accessibility requirements;
– Fitness considerations;
– Emergency medical information.
We will seek to limit the collection of health-related information to what is reasonably necessary for the safe and effective provision of the relevant service.
Where possible, such information will only be shared with people or suppliers who reasonably need it to provide the requested service or respond to an emergency.
5. INFORMATION YOU PROVIDE ABOUT OTHER TRAVELLERS
If you make a booking on behalf of another person, you may provide us with their personal information.
You should only provide another person’s information where you are authorized to do so.
By submitting information about another traveller, you confirm that you have a reasonable basis or authority to provide that information and that, where appropriate, the traveller has been informed about the processing described in this Privacy Policy.
This is particularly important for:
– Group bookings;
– Family bookings;
– Corporate travel;
– Honeymoon bookings;
– Travel-agent bookings;
– Travel arranged on behalf of children or minors.
6. PAYMENT INFORMATION
We may process information necessary to receive payments for our services.
Depending on the payment method used, this may include:
– Payment reference;
– Transaction amount;
– Payment date;
– Bank information;
– Card transaction information;
– Mobile-money transaction information.
Where payment is processed through a third-party payment provider, payment-card information may be collected and processed directly by that provider.
Where possible, Roaming Skies does not retain complete payment-card details.
Third-party payment providers may have their own privacy policies and terms.
7. INFORMATION COLLECTED THROUGH OUR WEBSITE
When you visit our website, certain information may be collected automatically.
This may include:
– IP address;
– Browser type;
– Device type;
– Operating system;
– Approximate location;
– Date and time of visit;
– Pages viewed;
– Referring website;
– Website interaction information;
– Technical information about your device.
Some of this information may not directly identify you.
We may use this information to:
– Maintain website security;
– Improve website performance;
– Understand how visitors use our website;
– Diagnose technical problems;
– Improve our content;
– Measure marketing performance;
– Protect against fraudulent or malicious activity.
8. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help websites remember preferences, understand website usage and improve functionality.
We may use cookies for purposes including:
Essential Cookies
Necessary for website functionality, security and basic operation.
Analytics Cookies
Used to understand how visitors use our website and which pages are most useful.
Preference Cookies
Used to remember certain preferences.
Marketing Cookies
Where used, these may help us understand marketing effectiveness or present more relevant advertising.
Where required by applicable law, we will seek appropriate consent before placing non-essential cookies on your device.
You may also manage cookies through your browser settings.
9. HOW WE COLLECT PERSONAL INFORMATION
We may collect information:
Directly from you
For example when you:
– Submit an enquiry;
– Complete a booking form;
– Request a quotation;
– Contact us by email;
– Call us;
– Send us a WhatsApp message;
– Subscribe to our newsletter;
– Complete a travel questionnaire;
– Provide information during your trip.
From your authorized representative
For example:
– Travel agents;
– Family members;
– Corporate travel coordinators;
– Tour operators;
– Employers.
From service providers
For example, where necessary to complete your booking:
– Airlines;
– Hotels;
– Lodges;
– Camps;
– Transfer companies;
– Activity providers.
Automatically
Through:
– Cookies;
– Website analytics;
– Server logs;
– Similar technologies.
10. WHY WE USE YOUR INFORMATION
We may use personal information for the following purposes:
10.1 Travel Enquiries
To:
– Respond to enquiries;
– Understand your travel requirements;
– Prepare itineraries;
– Prepare quotations;
– Communicate available options.
10.2 Booking and Contract Performance
To:
– Confirm bookings;
– Arrange accommodation;
– Arrange transportation;
– Arrange flights;
– Arrange activities;
– Arrange park access;
– Arrange permits;
– Provide travel documentation;
– Deliver contracted services.
This is a central reason we collect traveller information. Comparable international operators expressly use traveller information to prepare itineraries, quotations, process bookings and deliver travel services.
10.3 Communication
We may use your information to:
– Send booking confirmations;
– Send invoices;
– Provide pre-travel information;
– Provide itinerary updates;
– Communicate operational changes;
– Respond to questions;
– Provide emergency information;
– Contact you during your trip where reasonably necessary.
10.4 Payments
We may use information to:
– Process payments;
– Confirm transactions;
– Process refunds;
– Reconcile accounts;
– Prevent payment fraud.
10.5 Safety and Emergency Assistance
Where reasonably necessary, we may use relevant information to:
– Respond to emergencies;
– Contact emergency contacts;
– Coordinate medical assistance;
– Coordinate evacuation;
– Communicate with insurers;
– Assist relevant authorities.
10.6 Legal and Regulatory Compliance
We may process information where necessary to:
– Comply with applicable law;
– Respond to lawful government requests;
– Comply with immigration requirements;
– Comply with park regulations;
– Meet accounting requirements;
– Prevent fraud;
– Protect our legal rights;
– Respond to legal proceedings.
10.7 Improving Our Services
We may use information to:
– Understand customer preferences;
– Analyze travel trends;
– Improve our itineraries;
– Improve our website;
– Improve customer service;
– Conduct internal research;
– Develop new travel products.
Where practical, information used for analytical purposes will be aggregated or anonymized.
11. MARKETING COMMUNICATIONS
We may send marketing communications about:
– Safari packages;
– New itineraries;
– Zanzibar holidays;
– Kilimanjaro trekking;
– Honeymoon packages;
– Special offers;
– Seasonal travel opportunities;
– New destinations;
– Travel inspiration.
We will respect applicable consent and direct-marketing requirements.
You can unsubscribe from marketing communications at any time.
Every marketing email should provide an appropriate way to unsubscribe where required.
Unsubscribing from marketing does not prevent us from sending essential transactional communications concerning an existing booking.
12. YOUR MARKETING CHOICES
You may choose not to receive promotional communications.
You can:
– Use the unsubscribe option in our marketing emails;
– Contact us by email;
– Ask our staff to update your communication preferences.
We will process your request within a reasonable period.
Please note that you may continue receiving essential communications relating to an active booking.
13. SHARING YOUR INFORMATION WITH THIRD PARTIES
We may share relevant personal information with third parties where reasonably necessary to provide the services you have requested.
These may include:
– Hotels;
– Lodges;
– Camps;
– Airlines;
– Domestic flight operators;
– Safari vehicle operators;
– Guides;
– Park authorities;
– Conservation authorities;
– Transfer providers;
– Boat operators;
– Activity providers;
– Restaurants;
– Visa or immigration service providers;
– Payment processors;
– Insurance providers;
– Emergency service providers;
– Technology providers;
– Professional advisers;
– Government authorities where legally required.
We aim to share only information reasonably necessary for the relevant purpose.
14. TRAVEL SUPPLIERS
Travel suppliers may have their own privacy policies.
For example, when we provide your name and passport details to an airline, hotel or lodge, that supplier may independently process the information under its own privacy policy.
Roaming Skies does not control the privacy practices of independent third parties.
We encourage travellers to review the privacy policies of important suppliers where appropriate.
15. INTERNATIONAL DATA TRANSFERS
Because international travel involves suppliers and service providers in different countries, your personal information may sometimes be transferred outside Tanzania.
For example, information may need to be shared with:
– International airlines;
– International booking systems;
– Hotels outside Tanzania;
– Travel agents;
– Payment providers;
– Technology providers;
– Overseas emergency contacts;
– International partners.
Where applicable, we will take reasonable steps to ensure that such transfers are handled in accordance with applicable data protection requirements.
16. DATA SECURITY
We take reasonable technical and organizational measures to protect personal information against:
– Unauthorized access;
– Unauthorized disclosure;
– Loss;
– Misuse;
– Alteration;
– Destruction.
Security measures may include:
– Access controls;
– Password protection;
– Restricted staff access;
– Secure systems;
– Appropriate third-party platforms;
– Staff awareness;
– Reasonable operational security procedures.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
17. EMPLOYEE AND CONTRACTOR ACCESS
Personal information will only be made available internally to personnel who reasonably require it for their work.
Employees, contractors and authorized service providers may be required to maintain confidentiality regarding information accessed in connection with Roaming Skies services.
18. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:
– Providing travel services;
– Maintaining booking records;
– Accounting;
– Tax requirements;
– Legal obligations;
– Resolving disputes;
– Protecting legal rights;
– Fraud prevention;
– Legitimate business purposes.
Different categories of information may be retained for different periods.
When information is no longer reasonably required, we will take reasonable steps to securely delete, anonymize or otherwise dispose of it, subject to applicable legal requirements.
19. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have rights concerning your personal information, including the right to:
– Request access to personal information we hold about you;
– Request correction of inaccurate information;
– Request deletion where legally applicable;
– Object to certain processing;
– Request restriction of certain processing;
– Withdraw consent where processing is based on consent;
– Request information about how your data is being processed;
– Lodge a complaint with the relevant data protection authority.
Certain rights may be subject to legal limitations or exceptions.
20. ACCESSING YOUR INFORMATION
If you wish to know what personal information Roaming Skies holds about you, you may contact us using the details provided in this Privacy Policy.
Your request should include sufficient information to help us identify you and locate the relevant records.
We may need to verify your identity before providing personal information.
This is intended to protect your information from unauthorized disclosure.
21. CORRECTING YOUR INFORMATION
If you believe that information we hold about you is inaccurate, incomplete or outdated, please contact us.
We will take reasonable steps to correct or update information where appropriate.
It is particularly important that passport, contact, flight and emergency information remains accurate during an active booking.
22. REQUESTING DELETION
You may request deletion of personal information where applicable law gives you such a right.
However, we may be required to retain certain information because of:
– Tax requirements;
– Accounting requirements;
– Legal obligations;
– Immigration requirements;
– Regulatory requirements;
– Contractual records;
– Dispute resolution;
– Fraud prevention;
– Legitimate legal interests.
Therefore, deletion may not always be immediately possible.
23. WITHDRAWAL OF CONSENT
Where we rely on your consent to process personal information, you may withdraw that consent.
Withdrawal of consent does not affect processing that occurred before withdrawal.
Where certain information is necessary to provide a service you have requested, withdrawing consent may mean that we are unable to provide that service.
For example, refusing to provide information necessary for an airline booking may make it impossible for us to issue the relevant ticket.
24. CHILDREN'S INFORMATION
Our services may be booked for families travelling with children.
Where a minor’s personal information is provided to us, we expect it to be supplied by a parent, guardian or another person legally authorized to provide it.
We do not knowingly seek to collect unnecessary personal information from children.
Where special rules apply to children’s data, we will take reasonable steps to comply with applicable requirements.
25. EMERGENCY CONTACT INFORMATION
If you provide emergency-contact information, you should ensure that the person concerned is aware that you have provided their details to Roaming Skies.
We may use emergency-contact information only where reasonably necessary for travel operations, safety or emergency purposes.
26. SOCIAL MEDIA
Roaming Skies maintains social media accounts, which may include:
– Instagram;
– Facebook;
– TikTok;
– Other platforms used by the company.
Your interaction with these platforms is also subject to the privacy policies and terms of the relevant social-media provider.
Roaming Skies does not control how those platforms process information independently of our pages or accounts.
27. USER-GENERATED CONTENT
If you voluntarily send Roaming Skies:
– Photographs;
– Videos;
– Reviews;
– Testimonials;
– Comments;
– Travel stories;
we may use such content for marketing or promotional purposes where appropriate and with the permissions required by applicable law.
We will not assume that simply receiving a photograph or video automatically gives us unrestricted rights to commercially exploit it.
Where we intend to use identifiable client content for promotional purposes, we may request appropriate permission.
28. PHOTOGRAPHY DURING YOUR TRIP
Roaming Skies or its authorized photographers may occasionally photograph or film travel experiences for legitimate business and promotional purposes.
Where a traveller is intentionally selected as the identifiable subject of promotional material, we will seek appropriate consent where required.
If you do not wish to appear in Roaming Skies promotional material, please notify us.
We will make reasonable efforts to respect such requests.
29. DRONES AND MEDIA
Clients may not assume that drone footage, photographs or other media can be taken anywhere in Tanzania.
Drone operations may be regulated by aviation authorities, national parks, conservation areas and other authorities.
Roaming Skies does not accept responsibility for unauthorized drone use by clients.
30. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites.
These may include:
– Accommodation providers;
– Airlines;
– Tourism authorities;
– Payment providers;
– Social media platforms;
– Partner organizations.
Roaming Skies is not responsible for the privacy practices of those websites.
You should review their respective privacy policies before providing personal information.
31. ANALYTICS AND WEBSITE PERFORMANCE
We may use analytics services to understand:
– Number of website visitors;
– Popular pages;
– Traffic sources;
– General visitor behavior;
– Website performance.
Where analytics providers process personal information on our behalf, we will seek to use reputable providers and appropriate safeguards.
32. FRAUD AND SECURITY
We may process personal information to detect, investigate and prevent:
– Fraud;
– Unauthorized payments;
– Identity misuse;
– Cybersecurity incidents;
– Abuse of our website;
– Unlawful activity;
– Attempts to obtain travel services dishonestly.
We may share relevant information with financial institutions, technology providers, insurers, law-enforcement agencies or other appropriate parties where legally permitted or required.
33. LEGAL DISCLOSURES
We may disclose personal information where reasonably necessary to:
– Comply with the law;
– Respond to court orders;
– Respond to government authorities;
– Protect the safety of clients or others;
– Investigate suspected unlawful activity;
– Protect our rights or property;
– Enforce our Terms & Conditions.
We will seek to limit such disclosures to what is reasonably necessary.
34. BUSINESS TRANSFERS
If Roaming Skies is involved in:
– A merger;
– Acquisition;
– Restructuring;
– Sale of assets;
– Investment transaction;
– Transfer of business operations;
personal information may form part of the relevant business records.
Where required, appropriate safeguards and legal requirements will apply.
35. DATA BREACHES
If Roaming Skies becomes aware of a personal-data security incident that materially affects personal information, we will take reasonable steps to:
1. Investigate the incident;
2. Contain the incident;
3. Assess potential risks;
4. Take corrective measures;
5. Make notifications where required by applicable law.
36. PRIVACY OF BUSINESS PARTNERS
Where Roaming Skies receives personal information from:
– Travel agents;
– Tour operators;
– Corporate clients;
– Hotels;
– Tourism partners;
– Destination management companies;
we will process such information for legitimate business and service-delivery purposes.
Where appropriate, separate contractual arrangements may apply.
37. CONFIDENTIALITY OF CLIENT INFORMATION
We treat client information as confidential and will not intentionally disclose it to unrelated third parties for purposes unrelated to the provision of our services, except where:
– You have authorized the disclosure;
– The disclosure is necessary to provide your requested service;
– The disclosure is legally required;
– The disclosure is necessary to protect safety or legal rights.
This principle reflects the approach taken by established luxury safari operators such as &Beyond, which expressly states that personal information is treated as confidential subject to lawful disclosure requirements.
38. DATA MINIMIZATION
Roaming Skies aims to collect only information that is reasonably relevant to the purpose for which it is being collected.
For example, information required to arrange a domestic safari may differ from information required to arrange:
– An international flight;
– Kilimanjaro trekking;
– A medical evacuation;
– A Zanzibar marine activity;
– A family trip.
We will seek to avoid unnecessary collection of personal information.
39. ACCURACY OF INFORMATION
We rely on clients to provide accurate information.
You should promptly notify us if:
– Your passport changes;
– Your contact details change;
– Your flight changes;
– Your emergency contact changes;
– Your dietary requirements change;
– Your medical or mobility requirements relevant to the trip change.
Roaming Skies is not responsible for consequences arising from materially inaccurate information supplied by the client.
40. AUTOMATED DECISION-MAKING AND PROFILING
Roaming Skies does not currently intend to make decisions producing significant legal or similarly significant effects solely through automated processing of client personal information.
Where analytics or personalization tools are used for marketing or website improvement, they will be used subject to applicable law and any required consent or opt-out mechanisms.
41. INTERNATIONAL CLIENTS
Roaming Skies welcomes travellers from around the world.
Depending on the traveller’s country of residence and the services provided, additional privacy laws may apply.
Where legally required, we will take reasonable steps to respect applicable rights and obligations relating to international clients.
Nothing in this Privacy Policy is intended to remove rights that cannot lawfully be excluded.
42. EUROPEAN ECONOMIC AREA AND UNITED KINGDOM CLIENTS
Where applicable law gives travellers in the European Economic Area or United Kingdom additional privacy rights, Roaming Skies will seek to comply with those requirements to the extent they apply to our processing activities.
Such rights may include rights relating to:
– Access;
– Correction;
– Erasure;
– Restriction;
– Objection;
– Data portability;
– Consent withdrawal.
International clients should contact Roaming Skies if they believe additional statutory rights apply to their situation.
43. UNITED STATES CLIENTS
Different United States states may provide residents with specific privacy rights.
Where such laws apply to Roaming Skies’ processing activities, we will seek to comply with applicable requirements.
We do not sell personal information as a commercial commodity.
44. TANZANIAN DATA PROTECTION LAW
Roaming Skies will handle personal information in accordance with applicable laws of the United Republic of Tanzania, including the Personal Data Protection Act, 2022, and applicable regulations and guidance issued by the relevant authorities.
The Tanzanian Personal Data Protection Commission is the relevant national authority for personal-data protection matters.
Where there is a conflict between this general Privacy Policy and mandatory requirements of applicable law, the mandatory legal requirement will prevail.
45. DATA PROTECTION AUTHORITY
Where a client believes that their privacy rights have not been adequately addressed, they may have the right to raise a complaint with the relevant data protection authority, including the competent Tanzanian authority where applicable.
Clients are encouraged to contact Roaming Skies first so that we have an opportunity to investigate and resolve the concern.
46. HOW TO MAKE A PRIVACY REQUEST
To request access, correction, deletion or other action concerning your personal information, contact:
Email: info@roamingskies.co.tz
Please include:
– Your full name;
– Contact details;
– Nature of your request;
– Relevant booking reference, if applicable;
– Any information that helps us identify the records concerned.
We may request additional information to verify your identity.
47. RESPONSE TO PRIVACY REQUESTS
We will seek to respond to legitimate privacy requests within a reasonable period and in accordance with applicable law.
Where we cannot fulfil a request, we will explain the reason where legally permitted.
48. MARKETING DATABASES
If you subscribe to our newsletter or marketing communications, we may retain your contact details for as long as reasonably necessary to provide those communications.
You may unsubscribe at any time.
We may retain a minimal record of your opt-out request to ensure that we respect your preference in the future.
49. DATA RETENTION AFTER TRAVEL
After your trip has ended, certain information may remain in our records for legitimate purposes such as:
– Accounting;
– Tax;
– Auditing;
– Legal compliance;
– Warranty or service issues;
– Complaints;
– Dispute resolution;
– Business records;
– Future bookings where requested.
Retention periods will depend on the nature of the information and applicable legal requirements.
50. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
Changes may be made because of:
– Changes in law;
– Changes in our services;
– Changes in technology;
– New security practices;
– New business operations;
– Regulatory guidance.
The latest version will be published on our website.
Where a material change significantly affects how we process personal information, we may provide additional notice where appropriate.
51.
51. EFFECTIVE DATE
This Privacy Policy is effective from:
13 August 2026
The current version will be identified by its effective date and version number.
52. QUESTIONS AND PRIVACY CONTACT
If you have questions about this Privacy Policy, how Roaming Skies processes personal information, or how to exercise your privacy rights, please contact us.
ROAMING SKIES TRAVEL
Arusha, Tanzania
Phone: +255 748 477 444
Email: info@roamingskies.co.tz
Website: www.roamingskiestravel.co.tz
Instagram / Facebook / TikTok: @roamingskiestravel
53. FINAL PRIVACY STATEMENT
At Roaming Skies Travel, we believe that trust is an essential part of responsible travel.
Your personal information helps us design, coordinate and deliver your journey, but we recognize that the information belongs to you.
Our objective is therefore to collect information responsibly, use it for legitimate purposes, protect it appropriately and respect your privacy choices.
By choosing Roaming Skies Travel, you are trusting us not only with your journey, but also with information that helps us make that journey possible.
Roaming Skies Travel —Travel. Discover. Explore.
